Gather business requirements, agree the business vision & strategy, and produce the high-level business and technical designs for the client to embark on a Digital Evolution project. Identify and quantify the business benefits to be realised through agile implementation and adoption.


The Business Design Service

This service involves conducting a series of requirements gathering, envisioning, strategizing, designing, road mapping and benefit definition activities to establish the opportunity that Digital Evolution could offer to the business.

The objective is to set out a Digital Evolution vision and strategy, producing the high-level business and technical designs for the business to start upon a Digital Evolution and define and quantify the business benefits to be realised .

The business will have previously participated in the CI-Ready service, so CI will have already engaged with the business sponsor and interested participants from service functions in the organisation including IT, Knowledge (or Information) Management, Business Process Management, HR and possibly Legal. CI expects these participants to form a ‘Business Design Authority’ (BDA) group providing sponsorship, advocacy, direction and resources to help facilitate the Design project. BDA will contribute to and sign-off each phase of Business Design.

The multi-phase approach to requirements gathering and business design ensures that all stakeholders are involved in producing a design that meets their, and the overall business’s, needs.

The results of this service will include several reports that set out the agreed business requirements and objectives for the project. We will also produce a Digital Evolution Roadmap which will detail the implementation and adoption phases necessary to realise the benefits identified earlier. One real advantage of Digital Evolution, and it using an agile approach to implementation is that the requirements and objectives can be reviewed at the end of each sub-project. That means that if the market needs or business requirements have changed, you’re not committed to delivering the entire project as originally conceived – agile implementation allows for changes to objectives and requirements as each separate stage or sub-project is completed. Often, the final result is different from that originally conceived and specified, but that’s better for the business as it allows flexibility and response to what we learn, and changes to the marketplace, and customer and business requirements.

Benefits of engaging in the process to produce a detailed design for each sub-project include:

  • Reduced implementation time, lower costs
  • Improved communication during the project
  • Identify clear operating and capital expenditure reduction opportunities in infrastructure and application provisioning
  • Identify opportunities to improve customer services and potential for providing new, innovative products and services